Privacy Policy

1. Introduction

WAZED Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

When you contact us or request our services, we may collect:

• → Name and contact details (email, phone number, address)
• → Company name and job title
• → Project details and service requirements
• → Communication preferences

2.2 Information Automatically Collected

• → Browser type and version
• → IP address and location data
• → Pages visited and time spent
• → Device information

3. How We Use Your Information

We use your personal data to:

• ✓ Provide electrical engineering services
• ✓ Respond to inquiries and service requests
• ✓ Send quotes and project proposals
• ✓ Process emergency service requests
• ✓ Improve our website and services
• ✓ Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract Performance — To fulfill our service agreements
• Legitimate Interests — To operate and improve our business
• Legal Obligation — To comply with safety and regulatory requirements
• Consent — For marketing communications (where required)

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information with:

• → Sub-contractors performing work on our behalf
• → Professional advisors (lawyers, accountants, insurers)
• → Regulatory authorities when legally required
• → Emergency services in urgent situations

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically:

• Active clients: Duration of contract + 7 years (tax/legal requirements)
• Inquiries: 2 years from last contact
• Safety records: Indefinitely (regulatory compliance)

7. Your Rights

Under UK GDPR, you have the right to:

• Access — Request copies of your personal data
• Rectification — Request correction of inaccurate data
• Erasure — Request deletion of your data
• Restrict Processing — Limit how we use your data
• Data Portability — Receive your data in portable format
• Object — Object to processing in certain circumstances

To exercise your rights, contact us at: [email protected]

8. Cookies

Our website uses minimal cookies and local storage for:

• → Essential website functionality
• → Chatbot functionality (session only)
• → Analytics (if enabled)

You can control cookies through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• ◆ SSL/TLS encryption for data transmission
• ◆ Secure storage systems with access controls
• ◆ Regular security audits and updates
• ◆ Staff training on data protection

10. Third-Party Services

Our website may use third-party services including:

• OpenAI — Chatbot functionality (subject to OpenAI privacy policy)
• Google Fonts — Typography (subject to Google privacy policy)
• Unsplash — Image hosting (subject to Unsplash terms)

11. Contact Information

For privacy-related questions or to exercise your rights, contact:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For significant changes, we will notify you via email or a prominent notice on our website.