Terms of Service

1. Agreement to Terms

By accessing or using WAZED Ltd's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services.

These terms apply to all electrical engineering services provided by WAZED Ltd.

2. Services Provided

WAZED Ltd provides electrical engineering services including but not limited to:

• → Electrical equipment repair and maintenance
• → Industrial power system services
• → Electrical testing and certification
• → Emergency electrical response (24/7)
• → Electrical installations and upgrades

3. Quotations and Pricing

• All quotations are valid for 30 days unless otherwise stated
• Prices are subject to VAT at the prevailing rate
• Emergency callout charges may apply outside normal hours
• Additional work discovered during service will be quoted separately

4. Payment Terms

Standard payment terms:

• Commercial clients: Net 30 days from invoice date
• Emergency services: Payment on completion or as agreed
• Large projects: Stage payments as per contract
• Late payment: Interest charged at 8% above Bank of England base rate

5. Safety and Access

Client responsibilities:

• Site Access — Provide safe access to work areas
• Isolations — Arrange necessary power isolations where required
• Information — Provide accurate system information and drawings
• Hazards — Notify us of any known hazards or risks

6. Warranty and Liability

6.1 Warranty

We warrant that all work will be completed to BS 7671:2018+A2:2022 standards and in accordance with current regulations. Our warranty covers:

• ✓ Workmanship: 12 months from completion
• ✓ Parts and materials: As per manufacturer warranty
• ✓ Repairs: 90 days standard warranty

6.2 Liability

We maintain comprehensive insurance including Public Liability (£10M), Professional Indemnity (£10M), and Employer's Liability as required by law.

Our liability is limited to the value of the contract or £10M, whichever is lower, except in cases of death or personal injury caused by our negligence.

7. Cancellation Policy

• Planned work: 48 hours notice required, no charge
• Emergency callouts: Cancellation after dispatch incurs callout fee
• Maintenance contracts: 30 days written notice required

8. Health & Safety

WAZED Ltd is committed to maintaining the highest safety standards. We:

• ◆ Conduct risk assessments for all work activities
• ◆ Provide method statements (RAMS) upon request
• ◆ Comply with CDM Regulations 2015
• ◆ Maintain CHAS and SafeContractor accreditation
• ◆ Reserve the right to stop work if conditions are unsafe

9. Standards and Compliance

All electrical work is carried out in accordance with:

• BS 7671:2018+A2:2022 — IET Wiring Regulations (18th Edition)
• Electricity at Work Regulations 1989
• Building Regulations Part P (where applicable)
• BS 5266 — Emergency lighting
• Relevant British and European Standards

10. Emergency Services

Our 24/7 emergency response service operates under the following terms:

• Response Time: Maximum 4 hours for Greater London
• Callout Fee: Fixed fee applies (quoted on request)
• Make-Safe Priority: Immediate safety measures take precedence
• Out-of-Hours Rates: Premium rates apply for work outside 9AM-6PM Mon-Fri

11. Client Obligations

Clients must:

• → Provide accurate information about electrical systems
• → Ensure safe working conditions
• → Notify occupants of planned electrical work
• → Arrange access and permits as required
• → Inform us of any changes to project scope

12. Intellectual Property

All designs, drawings, and documentation produced by WAZED Ltd remain our intellectual property unless otherwise agreed in writing. Clients receive a license to use these materials for the specific project only.

13. Limitation of Liability

WAZED Ltd shall not be liable for:

• • Delays caused by factors beyond our reasonable control
• • Defects in equipment not supplied or installed by us
• • Consequential losses or loss of profits
• • Damage caused by client's failure to follow our recommendations

Nothing in these terms excludes liability for death or personal injury caused by negligence.

14. Dispute Resolution

In the event of a dispute, we encourage resolution through discussion. If this fails, disputes will be handled through:

1. Mediation (preferred method)
2. Arbitration
3. Courts of England and Wales (jurisdiction)

15. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to: extreme weather, natural disasters, pandemic, strikes, or government restrictions.

16. Contact

For questions regarding these terms: